"Application" refers to the ADIOS ALGOS Application, including the React.js Web Portal and the Flutter Mobile App.
"We," "Us," or "Our" refers to the owner and operator of the Application.
"User," "You," or "Your" refers to any individual, including doctors and patients, who accesses or uses the Application.
"Personal Data" refers to any information relating to an identified or identifiable natural person.
"Health Data" refers to Personal Data related to the physical or mental health of a natural person, including the provision of health care services, which reveal information about their health status.
This Privacy Policy applies to all users of our Application. It governs the collection, processing, storage, and sharing of your Personal Data and Health Data when you use our web and mobile platforms to book appointments, manage healthcare profiles, assign exercises, receive notifications, and access other related services.
We collect various types of information to provide and improve our healthcare services.
We collect information in the following ways:
We process your Personal Data based on:
We use your information to:
Your Health Data is strictly used to facilitate healthcare services between you and your authorized healthcare providers. We do not use Health Data for marketing or advertising purposes. Access to Health Data is restricted through role-based access controls to authorized personnel and the specific healthcare professionals you interact with on the platform.
We use your Contact Information to send important updates and notifications related to your healthcare and account.
You can manage your notification preferences within your account settings, except for critical service announcements.
Our Application utilizes third-party infrastructure and services, including cloud hosting, database management (PostgreSQL), and communication platforms (SMS gateways, WhatsApp Business API, Firebase, Email providers). These third parties act as data processors and are contractually obligated to protect your data, maintaining confidentiality and processing it only according to our instructions.
We do not sell or rent your Personal Data. We may share your information with:
We retain your Personal Data and Health Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as mandated by applicable medical retention laws and statutory requirements. Once the retention period expires, your data will be securely deleted, destroyed, or irreversibly anonymized.
We implement robust, industry-standard security measures, including data encryption in transit (HTTPS/TLS) and at rest, secure cloud hosting architecture, strict access controls, multi-factor authentication (OTP), and regular security audits to protect your data from unauthorized access, alteration, disclosure, or destruction.
For the React.js web portal, we use cookies and similar tracking technologies to enhance user experience, analyze traffic patterns, and maintain session security. You can control cookie preferences through your browser settings, though disabling essential cookies may affect Application functionality.
Depending on your jurisdiction, you have the following rights regarding your Personal Data:
Our Application is not intended for independent use by children under the age of majority in their jurisdiction. If a patient is a minor, the account must be created and managed by a parent or legal guardian who provides explicit consent to the collection and processing of the child's Health Data.
If your data is transferred to, stored, or processed in servers located outside your country of residence, we ensure that appropriate safeguards, such as Standard Contractual Clauses or legally recognized adequate data protection frameworks, are in place to protect your information to the same standard.
You can request account deletion directly through the Application settings or by contacting our support team. Upon a valid deletion request, your Personal Data will be removed from active systems, except for Health Data or transaction records that we are legally required to retain for regulatory compliance and dispute resolution.
In the event of a data breach compromising your Personal Data or Health Data, we will promptly notify you and the relevant regulatory authorities in accordance with applicable data protection laws. We will take immediate steps to secure our systems, investigate the breach, and mitigate any potential impact.
We strive to comply with relevant data protection and healthcare privacy laws applicable to the jurisdictions in which we operate (such as HIPAA in the United States, GDPR in the European Union, or equivalent regional and national regulations).
Our Application may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices, content, or security of these external sites. We encourage you to carefully review their privacy policies before providing any personal information.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes via email, push notification, or a prominent notice within the Application prior to the changes taking effect. Continued use of the Application after such notice constitutes your acknowledgment of the updated policy.
Disclaimer: This Application assists in the management and delivery of healthcare services and administrative tasks. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Do not disregard professional medical advice or delay seeking it because of information provided through this Application.